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Store Policy

Customer Care
 

At FaithLynn Naturals, we believe in creating skincare products that are pure, natural, and effective—because your skin deserves the best. We are committed to providing you with exceptional products and an outstanding shopping experience. If you ever have questions, concerns, or need assistance, our customer care team is here to help!

Contact Us

If you need help or have any inquiries about our products, please feel free to reach out to us through any of the following channels:

We aim to respond to all inquiries within 48 hours. Your satisfaction is our priority!

 

Frequently Asked Questions (FAQ)

1. How do I know if a product is suitable for my skin type?
All our products are formulated with natural, gentle ingredients that are suitable for all skin types, including sensitive skin. If you have specific concerns or allergies, please review the product ingredients list or contact us for personalized advice.

2. How do I track my order?
Once your order has shipped, we’ll send you a tracking number via email. Simply click on the link provided to track your shipment.

3. What is your return and exchange policy?
We want you to be completely happy with your purchase! If for any reason you are not satisfied with a product, please contact us within 30 days of receiving your order for a full refund (damaged or defective) or store credit..

4. Are your products cruelty-free?
Yes! All of our products are cruelty-free, meaning we do not test nor use ingredients that test on animals.

5. Do you offer international shipping?
No, not at this time.

Privacy & Safety

Effective Date: January 26, 2025

1. Introduction

Welcome to FaithLynn Naturals! Your privacy and safety are our top priorities. This Privacy and Safety Policy outlines how we collect, use, store, and protect your personal information and ensure the safety of our products. By using our products and services, you agree to the terms outlined in this policy.

2. Information We Collect

To provide you with high-quality products and services, we may collect the following information:

  • Personal Information: Name, email address, phone number, billing and shipping address, and payment information.

  • Health Information: Skin type, allergies, sensitivities, or any relevant conditions you choose to share to help us recommend products.

  • Usage Data: Information about your interaction with our website, such as IP address, browser type, and browsing history.

3. How We Use Your Information

We use your information to:

  • Process orders and deliver products.

  • Personalize product recommendations and improve customer experience.

  • Respond to inquiries, requests, or complaints.

  • Send promotional offers, updates, or newsletters (with your consent).

  • Comply with legal and regulatory requirements.

4. Sharing Your Information

We respect your privacy and will never sell or rent your personal information. However, we may share your information with:

  • Service Providers: Third-party companies that assist with payment processing, shipping, and marketing.

  • Legal Authorities: If required by law or to protect our rights, property, or safety.

  • Business Transfers: In case of a merger, acquisition, or sale of assets, your information may be transferred.

5. Data Security

We implement strict security measures to protect your personal information from unauthorized access, disclosure, or misuse. These measures include:

  • Secure servers and encryption technologies.

  • Regular security audits and updates.

  • Restricted access to personal data by employees.

6. Product Safety Commitment

We are committed to providing safe, high-quality products made with natural ingredients. Our safety measures include:

  • Sourcing ingredients from trusted suppliers.

  • Clearly labeling ingredients and providing usage instructions.7. Your Rights You have the right to:

  • Access, update, or delete your personal information.

  • Opt-out of receiving marketing communications.

  • Request information on how your data is used and shared.

  • Report any product safety concerns.

To exercise these rights, contact us at faithlynnnaturals@gmail.com.

8. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies collect data on website usage and preferences. You can manage cookie settings in your browser.

9. Policy for Minors

Our products and services are not intended for individuals under the age of 18 without parental consent. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or regulations. The updated policy will be posted on our website with the effective date.

11. Contact Us

If you have questions or concerns about this policy, please contact us at:

FaithLynn Naturals
Email: faithlynnnaturals@gmail.com
Phone: 804-446-0080
 

Thank you for trusting FaithLynn Naturals for your skincare needs. We are committed to protecting your privacy and ensuring your safety.

Payment Methods

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Payment Methods

- Credit / Debit Cards
- CashApp - $faithlynnnaturals

- Zelle - 804-446-0080

Payment Methods
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